Política de frete
At Ultimerx Creations, we strive to provide a seamless and efficient shipping experience for our customers. Our shipping policy is designed to ensure that your custom accent coffee mugs are delivered to you in a timely and secure manner.
Processing Time:
Once you place an order with us, please allow 1-2 business days for processing. During this time, our team will carefully review your order, personalize your mug, and prepare it for shipment. We take great care to ensure that each mug meets our high standards of quality before it is sent out.
Shipping Methods:
We offer a variety of shipping options to accommodate your needs. You can choose from standard shipping, expedited shipping, or express shipping at checkout. The shipping cost will vary depending on the shipping method selected and the destination of your order.
Shipping Time:
The estimated shipping time will depend on your location and the shipping method chosen. Generally, our customers can expect their orders to arrive within 3-7 business days for standard shipping, 2-4 business days for expedited shipping, and 1-2 business days for express shipping.
Tracking Your Order:
Once your order has been shipped, you will receive a confirmation email with a tracking number. This tracking number will allow you to monitor the progress of your package as it makes its way to you. You can easily track your order by visiting our website and entering the tracking number in the designated tracking tool.
International Shipping:
We are pleased to offer international shipping to customers around the world. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the customer and may vary depending on the country's import regulations. We recommend contacting your local customs office for more information.
Shipping Restrictions:
While we strive to provide shipping services to as many locations as possible, there may be certain restrictions due to legal or logistical reasons. If we are unable to ship to your location, we will notify you promptly and provide a full refund for your order.
Lost or Damaged Packages:
In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work closely with the shipping carrier to resolve the issue and ensure that you receive a replacement or a refund for your order.
Customer Support:
If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team. You can contact us by phone at (352) 814-5341 or by email at contact@ultimerx.com. Our dedicated team is here to assist you and provide the information you need.